Terms of Service
Effective Date: June 17, 2025
Last Updated: June 17, 2025
1. Agreement to Terms
By engaging Samuel Design Company (“Company,” “we,” “us,” or “our”) for services or using our website, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Overview
Samuel Design Company provides comprehensive creative services including but not limited to:
— Photography and videography
— Graphic design and branding
— Creative direction and visual identity
— Custom templates and marketing materials
— Post-production services (editing, formatting, rendering)
— Digital asset creation and optimization
— Physical installations and environmental design
— Custom artwork and commissioned pieces
Specific project scope, deliverables, timeline, and compensation will be outlined in individual project proposals and contracts.
3. Project Process & Client Responsibilities
Project Initiation: Work begins within 2 business days of receiving signed agreement and non-refundable deposit.
Timeline: Estimated completion is typically 10–14 business days from start date, depending on scope and timely feedback.
Client Feedback: Feedback must be provided within 5 business days of each deliverable. Lack of response is considered approval.
Revision Process: Revisions vary per package. A revision includes all consolidated feedback. Additional revisions are billed at current rates.
Timeline: Estimated completion is typically 10–14 business days from start date, depending on scope and timely feedback.
Client Feedback: Feedback must be provided within 5 business days of each deliverable. Lack of response is considered approval.
Revision Process: Revisions vary per package. A revision includes all consolidated feedback. Additional revisions are billed at current rates.
4. Payment Terms
Deposits: A 50% non-refundable deposit is required before work begins.
Final Payment: Remaining balance is due upon completion and before final delivery.
Late Payments: May incur additional fees and delay project timelines.
Additional Services: Add-ons requested before final delivery will be billed separately.
Final Payment: Remaining balance is due upon completion and before final delivery.
Late Payments: May incur additional fees and delay project timelines.
Additional Services: Add-ons requested before final delivery will be billed separately.
5. Add-On Services & Additional Work
Examples include:
— Additional design variations or templates
— Extended revision rounds
— Rush delivery
— Supplementary creative assets
— Copywriting
— Enhanced post-production
Add-ons are priced individually and require written approval. They may affect project timelines.
6. Intellectual Property & Usage Rights
Client Rights: Usage rights are granted upon full payment as specified in each agreement.
Portfolio Rights: We may showcase completed work unless agreed otherwise.
Client Content: Client must own or license all content provided.
Third-Party Materials: May require additional licenses. We’ll inform you of usage restrictions. Samuel Design Company is not liable for misuse or unlicensed use.
Portfolio Rights: We may showcase completed work unless agreed otherwise.
Client Content: Client must own or license all content provided.
Third-Party Materials: May require additional licenses. We’ll inform you of usage restrictions. Samuel Design Company is not liable for misuse or unlicensed use.
7. Project Changes & Cancellations
Pre-Work Cancellation: The non-refundable deposit applies.
Post-Work Cancellation: A 25% cancellation fee applies, in addition to the deposit.
Designer Cancellation: In unforeseen cases, completed work will be delivered and payment adjusted accordingly.
Post-Work Cancellation: A 25% cancellation fee applies, in addition to the deposit.
Designer Cancellation: In unforeseen cases, completed work will be delivered and payment adjusted accordingly.
8. File Delivery & Communication
Formats: As specified in project agreements.
Delivery: Via email or secure file sharing unless otherwise agreed.
Communication: Mainly through email or mutually agreed channels.
Delivery: Via email or secure file sharing unless otherwise agreed.
Communication: Mainly through email or mutually agreed channels.
9. Force Majeure
Neither party is liable for delays caused by uncontrollable circumstances such as natural disasters, technical failures, or government action.
10. Governing Law
These terms are governed by the laws of the State of Florida and North Carolina, depending on project location. Disputes will be resolved in the jurisdiction where services are performed or where the primary relationship exists.
Privacy Policy
1. Information Collection
We collect information when you:
— Submit booking forms or project inquiries
— Communicate via email, phone, or other channels
— Visit our website
— Engage with our services
Information includes:
— Contact details
— Project information
— Communication records
— Appointment details
— Website usage data (cookies, IP address)
— Payment info (via secure third-party processors)
2. Information Usage
We use your data to:
— Provide and improve services
— Communicate about projects
— Process payments
— Send marketing communications (with consent)
— Comply with legal obligations
— Prevent fraud
3. Information Sharing
We do not sell or rent data. We may share info with:
— Service providers: GoDaddy, Dropbox, Google Drive, etc.
— Legal authorities if required
— Business acquirers in the event of a sale or merger
4. Data Security
We maintain:
— Secure transmission and storage
— Limited access by authorized personnel
— Regular security reviews
— Proper data disposal
5. Data Retention
— Project records: Retained for 7 years
— Marketing data: Retained until you opt out
— Website data: Retained as needed for business use
6. Your Rights
You may:
— Access your data
— Request corrections
— Request deletion (unless we must retain it)
— Opt out of marketing
— Request a portable copy of your data
To exercise these rights, contact: samuel@samueldesign.co. We will respond within 30 days.
7. Cookies & Website Technologies
We use cookies to:
— Improve your experience
— Analyze site traffic
— Remember preferences
You can manage cookie settings in your browser.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy policies.
9. Children’s Privacy
Our services are not directed to anyone under 18. We do not knowingly collect data from minors.
10. International Data Transfers
If you're outside the U.S., your data may be transferred to and processed in the U.S., where laws may differ.
11. Policy Updates
We may update this policy. The latest version will always be posted here with the updated effective date.